Usage of vCards in Various Computer and Telephony Applications

Imagine a user is using his notebook PC with a DSVD (Digital Simultaneous Voice and Data) modem for browsing some product’s highlights on some company’s homepage. He then decides to place an order, and thinks of using his PC to dial the sales call center of that company. When the call center executive asks him to provide the shipping information, he used his PC to simultaneously send his vCard. This rapidly and accurately populates the order form with all relevant personal data information. For the call center executive, this significantly cuts down the call time by reducing the time and errors that might have been taken place while exchanging this information verbally with an operator using a computer keyboard. This also gives great productivity and cost saving for the call center.

The voice response units can be made to provide an option to leave vCard. Even software telephony applications can be implemented with a ‘Send vCard’ button. This will provide great functionality for a mobile phone also. One should certainly be able to leave vCards on the answering machines instead of leaving the details like name, phone number etc which is mainly prone to mistranscription.

This clearly illustrates the exploitation of DSVD (Digital Simultaneous Voice Data) technology, which is mostly likely to ill be widespread in the next generation of modems.

Usage of vCards in Video and Data Conferencing: A video or data conference can begin with an exchange of vCards, which could be kept ‘on the table’ with the help of a vCard viewer window.

Download Demo version of SysTools vCard Export